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[The Net Return
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Nets](/content/products/pro-series-golf-net/index.html) Packages](/content/collections/packages/index.html) Accessories](/content/collections/general-accessories/index.html) Football](/content/pages/football/index.html)
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FAQ
[Net Return - Frequently Asked Questions](/content/pages/faq "FAQ"/index.html)
Shipping
USA:
All orders shipping within the Continental United States qualify for FREE UPS Ground Shipping over $250.
Outside the USA:
All orders shipping outside the USA, Hawaii and Alaska, will be calculated at checkout.
Returns
We offer a 30-Day Money Back Guarantee on undamaged products. Customers are responsible for any shipping costs involved in the return process, which will include a 15% restocking fee. Items must be returned within 14 days of starting your return process.
Please complete the form below, and send purchased items to the following address:
The Net Return, LLC.
280 9th Ave.
Unit #4
Hawthorne, NJ 07506
(973) 636-7354
Free Gift Policy
Free gifts with purchase are limited to one per customer per promotion unless the offer says otherwise. If a cancellation, return, or refund means the remaining purchase no longer qualifies for the gift, any gift already shipped must be returned. Our standard return terms still apply to purchased items. Contact us before returning a free gift so we can provide the correct instructions; it may need to be sent separately from the rest of your return.
Warranty
We offer a 250,000 shots or 3-year warranty on nets, whichever comes first. All of our nets have a modular design, so we can quickly and easily provide specific replacement parts necessary to resolve any issues.
Golf simulator screens are covered for one (1) year from the date of purchase.
To Obtain Warranty Service:
Contact us at support@thenetreturn.com.
You will need to provide us with proof of purchase and a description of the defect. Include clear photos of the issue and the entire net. For a replacement tube, include a clear photo of the colors at both ends of the tube. We will then evaluate the claim and determine whether it is covered by this limited warranty. [**Warranty Policy**](/content/pages/waranty-policy "https://www.thenetreturn.com/pages/waranty-policy"/index.html)
Product Usage Guidelines
- Inspect the golf balls you are using and avoid using scuffed or damaged golf ball. These imperfections can cause the ball to act as a knife and can ultimately rip the net.
- Inspect your net for wear and tear such as fraying. We highly recommend you purchase a Net Guardian if your shots are repeatedly hitting the same spot to increase net longevity.
- Avoid leaving the net return outdoors in inclement weather. We also recommend laying our nets down flat during instances of strong winds.
- Ensure your practice area is free and clear of people and objects to prevent injury.
- We recommend pushing excess netting underneath the net towards the back of the frame to ensure proper ball return and reduce premature wear.
- While our [Bulletproof](/content/collections/bulletproof "https://www.thenetreturn.com/collections/bulletproof"/index.html) nets are made of DyneemaⓇ and can withstand ball speeds of over 250 mph, they are not bulletproof. Do not attempt to fire a bullet through a Bulletproof net.
International Distributors
Interested in purchasing a Net Return and are located outside of North America? Please see below for information about our exclusive international distributors.
Australia + New Zealand + Asia Pacific
https://thenetreturn.com.au/ [+61 2 8102 7876](tel:+61 2 8102 7876 "tel:+61 2 8102 7876") (outside Australia)
[02 8102 7876](tel:02 8102 7876 "tel:02 8102 7876 ") (within Australia)
Canada
https://www.thenetreturn.ca/ https://thenetreturn.com.au/ 1-877-586-7723
Europe + UK
https://www.thenetreturneurope.eu/ https://thenetreturn.com.au/ (+352) 20 600 870%C2%A020 600 870 "tel:(+352) 20 600 870")
South Africa
https://www.theproshop.co.za/ https://thenetreturn.com.au/ (011) 563 5011 563 5011 "tel:(011) 563 5011")
Military & First Responders Discount
Thank you for your service. Please take advantage of our partnership with GovX to save up to 10% on your order.
This offer is eligible for:
- Current & former U.S. military
- Military spouses & dependents
- First responders including law enforcement, fire, and EMS
- Federal, state, and local government employees
- Teachers (K-12 and University teachers/staff)
[Explore Our Military & First Responders Discount](/content/pages/govx-id-military-discount "GovX ID Military Discount"/index.html)
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